Privacy Policy

At Keratine, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using https://keratine.in or purchasing from us, you agree to the practices described below.

Information We Collect

We collect information you provide and information gathered automatically when you use our website:

• Information you give us: name, email address, phone number, shipping and billing address, and order details when you create an account, place an order, or contact us.
• Payment information: payments are processed by secure third-party payment gateways. We do not store your full card details on our servers.
• Automatically collected: device and browser type, IP address, pages visited, and cookies (see our Cookie Policy).

How We Use Your Information

We use your information to:

• Process and deliver your orders and send order updates.
• Provide customer support and respond to your enquiries.
• Improve our products, website, and shopping experience.
• Send offers and updates where you have opted in (you can unsubscribe anytime).
• Detect and prevent fraud and comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We share it only with trusted partners who help us operate, such as payment processors, shipping and logistics providers, and analytics services — and only to the extent needed to perform their service. We may also disclose information if required by law.

Data Retention

We keep your information only as long as necessary to fulfil the purposes described in this policy, including legal, accounting, and reporting requirements. You may request deletion of your account data at any time.

Your Choices & Rights

You can access, update, or delete your account details by logging in or contacting us. You may opt out of marketing communications using the unsubscribe link in any email. For more on rights available to EU/India residents, see our DPDP Act, 2023 Compliance page.

Data Security

We use industry-standard safeguards, including encrypted connections (SSL), to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect data from them. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with its updated date.

Contact Us

If you have any questions about this Privacy Policy or your data, contact us at support@keratine.in.

Grievance Officer (India)

In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are provided below. You may reach out for any complaint or query regarding your personal data or your order:

Grievance Officer: [to be appointed]
Email: grievance@keratine.in
Address: [registered business address]
We aim to acknowledge complaints within 48 hours and resolve them within the timelines prescribed under applicable Indian law.